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LIST OF FRONTLINE SERVICES |
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TYPES OF SERVICES |
FEES and CHARGES |
FORMS |
PROCESSING TIME |
SECTION |
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under normal circumstances |
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Application for Service Connection |
1) Initial Process |
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Service Application and Construction Order (SACO) |
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Engineering and Maintenance Group |
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Application Fees |
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- |
Regular Connection |
P 2,935.00 |
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- |
Sub-connection |
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P 2,435.00 |
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2) Investigation Process |
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Tapping: |
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Additional Charges |
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1/2 - 2 days |
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- |
PE Tubing - size |
- |
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1/2 or |
P 25/m |
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- |
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3/4 |
P 36/m |
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- |
Boring Fee (if there is any) |
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Boring |
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- |
Inner Road |
P 1,000.00 |
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1 day - 3 days |
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- |
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Highway |
P 1,500.00 |
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- |
Digging Fee ( if there is any) |
P 10/m |
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- |
Additional Materials ( if there is any) |
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Water Bill Payment |
Total Amount Due
of Received Statements of Account
(SOA) or
Partial Payment |
Statement of Account (SOA) / Official Receipt (OR) |
10 minutes |
Cashier |
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Full Payment of Accounts, if there is any |
Maintenance Order/ Service Request (MOSR) |
1 hour & 50 minutes |
Customer Service group and Engineering and maintenance group |
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Request for Service Reconnection |
Full payment of accounts plus reconnection fees. |
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Maintenance Order/ Service Request (MOSR) |
1 hour & 30 minutes |
Customer Service group and Engineering and maintenace group |
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Reconnection Fees: |
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1-5 working days from disconnection date |
P 100.00 |
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6 or more working days from disconnection
date |
P 150.00 |
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Disconnected service without balance |
FREE |
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Note: Fees, Charges and Cost of
Materials are subject to inflation |
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