REQUESTING FOR TEMPORARY DISCONNECTION
A. Who may avail of the service?
All concessionnaires of STA. IGNACIA WATER DISTRICT
B. What are the requirements?
Full payment of accounts indicated in the current Statement of Account (SOA)
C. When can the service be availed?
Monday to Friday; 8:00am to 5:00pm no lunch break.
DURATION: one (1) hour and 15 minutes
D. About the service
Temporary Service Disconnection request is done when all
accounts are fully paid.
E. How to avail of the service?
|
Client |
Service Provider |
Duration of Activity |
In-Charge |
Forms |
|
|
Step 1 |
|
1. Go to Customer Service and request for temporary Service Disconnection |
Instruct the Meter reader to read the latest water consumption. Prepare the SOA
(final bill) and forward it to the cashier. Fill-up the Service Request form and
forward it to the Engineering Aide.
|
40 minutes |
Customer Service Assistant/Meter Reader |
Statement of
Account
Maintenance Order
Service Request |
|
|
2. Proceed to the cashier and pay all accounts. |
Accept payment and issue an Offcial Receipt (OR)
|
10 minutes |
Cashiering Assistant |
Official Receipt (OR) |
|
|
3. End of Transaction |
Process request for approval
|
20 minutes |
Engineering Aide/ General Manager |
Receiving Report (RR) / Requisition and Issue Slip (RIS) |
|
|
4. |
Implement Disconnection |
40 minutes |
Water Maintenance Man |
Approved RR and RIS |
|
|
|
***** END OF TRANSACTION *****